Olivia has been part of team PiperWai for a year. (Her anniversary was April 4!) She is part of our customer service team, where she interacts with customers on a daily basis, project manages key PiperWai partnerships and assists with data and web analytics research.
She's a cat lover, a voracious knitter and self-described math and science nerd. Learn more about Olivia, her PiperWai origin story, and what she does when she's not helping our customers.
Who are you and what do you do at PiperWai?
I’m Olivia! I’m a Customer Service Analyst at PiperWai, but I also manage our data analytics and assist the team with my Project Management skillz to make our jobs easier and more efficient.
That’s cool. So, what do you like about this gig?
Pretty much everything. I love the team, I love the deodorant, and I love our customers who are so engaged and passionate about our brand. I’m also particularly fond of our office dogs Velma, Bugsy, Max, and Bowie.
The free deodorant, coffee, and snacks don’t hurt either!
Did you ever think deodorant would be such an important part of your life?
Never in a million years. I have a mathematics degree from Bryn Mawr College, and I never thought I would end up working for an e-commerce company, let alone one that makes natural deodorant. But I’m so happy I’ve landed here!
When did you fully commit yourself to wearing PiperWai?
Before I used natural deodorant, I was a hard-core, clinical-strength antiperspirant user. I felt like I sweat too much, and I had huge problems with sweat-stained shirts. I hated wearing anything sleeveless and I was always worried that I smelled.
About three years ago, I received a natural, baking soda-based deodorant in a subscription box. It smelled like cedar and lemongrass, and I thought I’d give it a go. I went through a rough detox period of about five days of extra sweating and smelliness until my body finally calmed down, but then I broke out in a horrible red, peeling rash. It was THE WORST. I was so embarrassed, and so itchy.
At the time, Jess and I were Facebook acquaintances. Our parents are friends and she and I connected a couple years before this rash incident. I kept tabs on her growing side-business, and loved seeing updates on her success with PiperWai. She seemed like the kind of person I should keep on my radar.
Once I had this bad skin reaction, I remembered the whole reason Jess created PiperWai in the first place, and ordered my first jar. I ordered it the night the Shark Tank episode aired, completely unaware of the sudden success PiperWai was about to experience.
When I received my first jar, I was absolutely hooked. I didn’t smell, I barely sweat, and I didn’t have any skin reaction at all. I’ve been using nothing but PiperWai ever since.
Do you prefer the jar or the stick?
I use both, depending on if I’m in a rush (stick to the rescue) or if I want to check in with my body (jar ftw). I wore PiperWai (the jar) on my wedding day and it lasted all day – literally from 7 a.m. until after midnight!
What are professional achievements you are proud of?
Graduating college was a big deal for me, as I struggled with anxiety and depression for several years before I got help.
I’m also super proud of myself for getting out of the food industry and into the tech/start-up industry, and putting myself on a better path to career success and fulfillment. I take great pride in what I do and how I contribute to this team.
What’s your favorite animal?
I love our office dogs dearly, but cats are my favorite at the end of the day. I’ve wanted a cat of my own since I was a teenager. I will also admit to looking at pictures of baby sloths when I’m having a tough day.
This is impossible to answer, but I’ll never turn down chocolate.
I’m a Philly original, born and raised. My great-grandparents had a furniture store on 12th and Chestnut back in the '50s and '60s.
What are your hobbies?
Besides being a big ol’ math and science nerd, I’m an avid knitter and social dancer. I also love reading and playing board games with my husband, and trying different foods from my local Asian mart.
I prefer walking over taking the bus or driving, so I walk to work most days, more than two miles one way from my apartment to the office.
I’m also serious about my self-care: I take the time to have a cup of tea and work on my knitting at least twice a week. Usually more.
Tell us the most embarrassing concert you’ve ever been to.
I’m actually not a huge fan of live concerts, so I don’t really have a story for this. But I’ve definitely embarrassed myself in public, usually by sticking my foot in my mouth at really inopportune moments.
I’m also really klutzy, so I do my fair share of running into stationary objects and tripping over other people.
Outside of your job, what are your passions?
These are pretty much the same as my hobbies. I’m serious about math and science, so I read academic articles on a regular basis and try to keep up to date on new research. I’m passionate about learning new things and improving my dance skills, so I go to blues lessons and contra dances and stay active in the community by participating in board elections and helping the organizers set up. I’ve also recently been far more politically engaged than I was in college.
Want to be done now?
Nah, keep ‘em coming!