Frequently Asked Questions
So this deodorant comes in a jar? How do you apply it?
PiperWai is a thick clay-like cream consistency that you rub in with your hands. It rubs in clear and melts into your skin like a moisturizing lotion. Just a pea-sized amount under each arm is all you need! We are working on developing the stick applicator - ETA late 2016. In the meantime, we promise using your fingers is no biggie. Some of our customers use a cosmetic spatula, popsicle stick, or spoon to get the right amount out of the jar.
What does PiperWai smell like? Is it OK for men, women, and kids?
PiperWai has a light gender-neutral, spa-fresh scent. It’s a bit minty, a bit citrusy, and not overwhelming. It’s truly a one-scent-fits-all! Since PiperWai neutralizes odor, the scent will dissipate throughout the day so you smell like nothing at all.
What does "sans aluminum" mean on your label?
The word "sans" means without. It's French. There are NO aluminum compounds, parabens, triclosan, phthalates, or synthetic fragrances in PiperWai!
Is PiperWai cruelty free and vegan? What about gluten free?
Yes, yes, and yes!
Where is PiperWai made?
PiperWai will always be made in the USA! Our current copackers are just outside of Philadelphia PA, and Atlanta, GA.
Is PiperWai ok for sensitive skin or people sensitive to baking soda deodorants?
Yes! PiperWai was specifically formulated for sensitive skin when co-founder, Jess, experienced itchy red rashes caused by most other deodorants that she tried. Many people with sensitivities to other antiperspirants and baking soda-heavy deodorants tolerate PiperWai just fine. The baking soda content in PiperWai is at the threshold of effectiveness without causing irritation to the vast majority of people. If you experience an allergic reaction, please see below for our refund policy.
Is PiperWai safe for pregnant/breastfeeding women?
Lots of pregnant and breastfeeding women choose PiperWai over antiperspirant because of its clean ingredients and low percentage of essential oils. While our blend of essential oils is proprietary, each essential oil is diluted up to 0.1% and the entire essential oil blend makes up less than 1% of the overall formula, falling far below the <2% safe range. However, we understand that what you choose to use on your body during pregnancyor breastfeeding is a very personal decision that should be run by your doctor.
My current order looks different than my previous order! What's up?
Though we sometimes update and improve our packaging from time to time, the actual formula and net weight of the product hasn't changed. Due to the delicate nature of using all natural ingredients, the appearance of the product from one jar to the next might differ slightly. This will not affect the effectiveness of the deodorant. If you have any questions about your specific order, please email email@example.com.
I left the lid open and my jar dried out. What do I do?
A tiny drop of witch hazel in the jar will restore the creamy texture while maintaining effectiveness. If you don't have any witch hazel handy, quickly running your finger under water after scooping out your desired amount will make for smoother application. Caution: adding plain water directly to the jar may reduce shelf life.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
If you experience a rash that is itchy or painful, discontinue use and see below for our refund policy as this could indicate an allergy.
For External Use Only. Do not apply to broken skin. Do not use if you have any known allergies to the listed ingredients or to any botanicals or essential oils.
How long does an order take to ship?
We are all caught up on shipping and you should receive your order within one week of purchase!
How are domestic and international orders shipped?
Domestic orders of 1-4 jars are shipped out of our fulfillment center in Philadelphia, PA via DHL and your local USPS representative will deliver the package from your post office to your door. We ship orders with larger quantities Fedex. International orders are shipped by Direct Link Worldwide, from their US headquarters in New Jersey.
I'd like to sell PiperWai, where can I find wholesale information?
For retailers in the U.S. Territories and Outlying Areas, you can contact firstname.lastname@example.org! All Canadian inquiries can contact our Canadian distributor, Kind Living, at email@example.com.
We're eager to expand our wholesale business for PiperWai to be available on shelves nationwide! Please note, PiperWai does not contract with independent sales consultants, or US-based distributors.
Why is PiperWai so expensive on Amazon?
We only sell our product for $15.99 (i.e. same price as a jar with shipping on our website) on Amazon Prime under the seller name "PiperWai LLC". Unfortunately, our FBA inventory tends to sell out quickly. If you see PiperWai costs more than $15.99 for a jar or the seller name is not PiperWai LLC, DO NOT BUY IT THERE! Any Amazon sellers besides PiperWai LLC are unauthorized, unaccredited resellers who are not engaged in a formal retailer agreement with us and unfairly gouge prices. We unfortunately cannot guarantee quality for items purchased from an unauthorized reseller. While we fight to get these listings removed, the best we can do is to inform our customers of the best places to buy PiperWai: right here at www.piperwai.com, an Amazon listing by PiperWai LLC, or at any of our authorized retailers.
Do you accept returns?
For purchases through one of our authorized retailers please contact the retailer for their individual return policies.
If you would like to cancel your order before it ships, please email us immediately at firstname.lastname@example.org. We respond to all emails within one business day.
While the vast majority of our customers are satisfied with the effectiveness of PiperWai and transition seamlessly from their traditional antiperspirant, some people might require a longer "detox" period up to a couple of weeks before PiperWai reaches optimum effectiveness. It is important not to supplement PiperWai with antiperspirant during this time, as it will defeat the purpose of detox and can result in irritation.
Where does the name come from // How do you pronounce it?
We wanted to choose a name that had personal elements to each of us and sounded like a cosmetic brand! Piper is Jess's family dog, and Sarah was inspired by the Wai Wai tribe of Guyana while on the tropical trip where she tried Jess's deodorant concoction for the first time.
It's pronounced Pi-per-WHY. As in: Why PiperWai? Because it works, naturally.
Contact Information:PiperWai Customer Service: email@example.com
(or use the contact form above)
1010 N Hancock st
Philadelphia, PA 19123
Our business voicemail line is 267-368-7662. If you leave a message, please also email firstname.lastname@example.org to ensure the quickest response from our customer service team.