We love hearing from our customers! Use the form below to contact us for questions, concerns, compliments or just to say hi:
For press inquiries, contact email@example.com.
For retailers in the U.S. Territories and Outlying Areas, contact firstname.lastname@example.org.
Canadian retailer inquiries, contact our Canadian distributor, Kind Living, at email@example.com.
To book the PiperWai Co-Founders to speak, visit www.tdgspeakers.com or email firstname.lastname@example.org.
Frequently Asked Questions
How do you apply your jar product?
PiperWai is a thick, clay-like cream consistency you apply with your hands. It rubs in clear and melts into your skin like a moisturizing lotion. We promise using your fingers is no biggie. Some of our customers use a cosmetic spatula, popsicle stick, or spoon to get the right amount out of the jar.
How much do I need?
A little goes a long way. For the jar, you only need a pea-sized amount under each arm. For the stick, a swipe or two under each arm is recommended. Any excess can be removed with a tissue or rubbed in with your fingers.
What does PiperWai smell like?
PiperWai has a light, spa-fresh scent. It’s a bit minty, a bit citrusy, and not overwhelming. It’s truly a one-scent-fits-all! Since PiperWai neutralizes odor, the scent will dissipate throughout the day so you smell like nothing at all.
Who can use PiperWai?
PiperWai is for every body!
What is the expiration date/shelf life?
PiperWai Natural Deodorant contains an all-natural preservative and has been professionally lab-tested for shelf life. As with the majority of cosmetics, PiperWai should be used within six months of opening, and should be opened within 12 months of purchase. To optimize shelf life, we recommend storing PiperWai with the lid on tight in a dry room with a moderate temperature. Do not add water to the jar, as this can reduce shelf life.
Is PiperWai cruelty free and vegan? What about gluten free?
Yes, yes, and yes!
How about organic?
PiperWai is all natural, but not 100% organic. Our shea butter, cocoa butter, and coconut oil are organic and unrefined.
Where is PiperWai made?
PiperWai will always be made in the USA!
Is PiperWai OK for sensitive skin or people sensitive to baking soda deodorants?
Yes! PiperWai was specifically formulated for sensitive skin when co-founder, Jess, experienced itchy red rashes caused by most other deodorants that she tried. Many people with sensitivities to other antiperspirants and baking soda-heavy deodorants tolerate PiperWai just fine. The baking soda content in PiperWai is at the threshold of effectiveness without causing irritation to the vast majority of people. If you experience an allergic reaction, please see below for our refund policy.
Is PiperWai safe for pregnant/breastfeeding women?
Lots of pregnant and breastfeeding women choose PiperWai over antiperspirant because of its clean ingredients and low percentage of essential oils. While our blend of essential oils is proprietary, each essential oil is diluted up to 0.1% and the entire essential oil blend makes up less than 1% of the overall formula, falling far below the <2% safe range. However, we understand that what you choose to use on your body during pregnancy or breastfeeding is a very personal decision that should be run by your doctor.
My current order looks different than my previous order! What's up?
Though we sometimes update and improve our packaging from time to time, the actual formula and net weight of the jar product hasn't changed. Due to the delicate nature of using all natural ingredients, the appearance of the product from one jar or stick to the next might differ slightly. We like to compare it to natural peanut butter, where you reincorporate the ingredients to get to the product's intended consistency. This will not affect the effectiveness of the deodorant. If you have any questions about your specific order, please email email@example.com.
I left the lid open and my jar dried out. What do I do?
A tiny drop of witch hazel in the jar will restore the creamy texture while maintaining effectiveness. If you don't have any witch hazel handy, quickly running your finger under water after scooping out your desired amount will make for smoother application. Caution: adding plain water directly to the jar may reduce shelf life.
Can I microwave my deodorant?
No. Please do not. It won't be good.
Can I put it in the fridge?
If your deodorant is not solid enough, you can put it in the fridge but ONLY for 30 minutes or less.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
If you experience a rash that is itchy or painful, discontinue use and see below for our refund policy as this could indicate an allergy.
For External Use Only. Do not apply to broken skin. Do not use if you have any known allergies to the listed ingredients or to any botanicals or essential oils.
How long does an order take to ship?
Depending on location, standard domestic orders take 3-8 business days to ship. International order can take up to 3-6 weeks.
How are domestic and international orders shipped?
Domestic orders of 1-6 jars or sticks are shipped out of our fulfillment center in Brooklyn, NY via USPS. We ship orders with larger quantities via Fedex Ground or UPS. International orders are shipped via DHL Global or UPS. We usually ship all orders within 1-3 business days. If our warehouse gets backed up with a large volume of orders, we will note estimated shipping times on the order page.
I need my PiperWai sooner! Do you have expedited shipping?
You bet! We offer 2-day expedited shipping and overnight shipping for domestic orders. Just select the shipping method you prefer at checkout, and our fulfillment center will take care of the rest. Expedited and overnight orders placed before 10am Eastern are fulfilled same day. Orders placed after 10am Eastern are fulfilled next business day, Monday through Friday. If you have any additional questions or concerns regarding expedited shipping please email our customer service team at firstname.lastname@example.org.
My order arrived broken! Can you help me?
We’re sorry to hear your order was not handled with care in transit! Please email our customer service team at email@example.com and attach a photo of the damage. We will address it with our shipping partner and get you a solution.
I'd like to sell PiperWai, where can I find wholesale information?
For retailers in the U.S. Territories and Outlying Areas, you can contact firstname.lastname@example.org! All Canadian inquiries can contact our Canadian distributor, Kind Living, at email@example.com.
We're eager to expand our wholesale business for PiperWai to be available on shelves nationwide! Please note, PiperWai does not contract with independent sales consultants, or US-based distributors.
Why is PiperWai so expensive on Amazon?
We only sell our products on Amazon Prime under the seller name "PiperWai LLC". Unfortunately, our FBA inventory tends to sell out quickly. If you see PiperWai costs more than $15.99 for a jar, more than $20.99 for a stick, or the seller name is not PiperWai LLC, DO NOT BUY IT THERE! Any Amazon sellers besides PiperWai LLC are unauthorized, unaccredited resellers who are not engaged in a formal retailer agreement with us and unfairly gouge prices. We unfortunately cannot guarantee quality for items purchased from an unauthorized reseller. While we fight to get these listings removed, the best we can do is to inform our customers of the best places to buy PiperWai: right here at www.piperwai.com, an Amazon listing by PiperWai LLC, or at any of our authorized retailers.
Do you accept returns?
For purchases through one of our authorized retailers please contact the retailer for their individual return policies. We cannot offer refunds for purchases made through our authorized retailers, including Amazon.
If you would like to cancel your order before it ships, please email us immediately at firstname.lastname@example.org. We respond to all emails within two business days.
While the vast majority of our customers are satisfied with the effectiveness of PiperWai and transition seamlessly from their traditional antiperspirant, some people might require a longer "detox" period up to a couple of weeks before PiperWai reaches optimum effectiveness. It is important not to supplement PiperWai with antiperspirant during this time, as it will defeat the purpose of detox and can result in irritation.
Where does the name come from // How do you pronounce it?
We wanted to choose a name that had personal elements to each of us and sounded like a cosmetic brand! Piper is Jess's family dog, and Sarah was inspired by the Wai Wai tribe of Guyana while on the tropical trip where she tried Jess's deodorant concoction for the first time.
It's pronounced Pi-per-WHY. As in: Why PiperWai? Because it works, naturally.
Contact Information:PiperWai Customer Service: email@example.com
(or use the contact form above)
1430 Walnut Street
Philadelphia, PA 19102
Our business voicemail line is 267-368-7662. If you leave a message, please also email firstname.lastname@example.org to ensure the quickest response from our customer service team.