Yes, we do! Enjoy free domestic shipping on orders over $50 (continental U.S. only, excluding Alaska, Hawaii, and U.S. territories); international orders will incur rates of $8–$20 and customs duties are calculated at checkout.

Standard shipping (3 - 5 business days) within the Continental US is a flat $5, and AK/HI/Outlying Territories is a flat $6.

Expedited shipping (2 - 3 business days) is $16.

International shipping ranges from $8-$20 and delivery times vary depending on where the order is going (usually around 2-4 weeks).

International shipping ranges from $8-$20 and delivery times vary depending on where the order is going (usually around 2-4 weeks).

Note: Any applicable customs, duties, or VAT will be calculated at checkout.

Orders are fulfilled within 1 business day after being placed. Orders placed after 4pm might take an additional business day to ship.

Standard domestic orders take about 3 - 5 business days to arrive.

Expedited domestic orders take 2 - 3 business days.

International orders usually take  2-4 weeks.

Orders are fulfilled within 1 business day after being placed. Orders placed after 4pm might take an additional business day to ship. Orders placed on Friday after 12 p.m. local time or on weekends/holidays will be fulfilled the following business day. You'll receive a confirmation number once your order is placed and a tracking number as soon as your order hits the road.

Oh no! On rare occasions an order might get lost in transit. If your order has been marked as shipped but has not moved/updated in 10 days, please contact us at customerservice@piperwai.com so we can further assist you!

We’re sorry to hear your order was not handled with care in transit! Please email our customer service team at customerservice@piperwai.com and attach a photo of the damage. We will address it with our shipping partner and get you a replacement ASAP.

Contact us immediately if you need to make a change to your shipping address. Once our fulfillment center has processed your order, we do not have the ability to make any changes to the shipping address or method. You may be able to contact the carrier directly to have the package sent to the correct address.

Yikes! We’re so sorry. Contact us via live chat or customerservice@piperwai.com and we’ll make it right.

If you have difficulties receiving packages at your home address, we recommend having your order shipped to a secure location or the post office! 

Return Policy
Your happiness is important to us. We offer a 30-day satisfaction guarantee on all of our products.

Standard Returns: If you're not satisfied with PiperWai's products, please contact our customer support team through live chat or email at customerservice@piperwai.com to request a refund.

If we can’t help you find a solution, we’ll send you a link to an online return form that asks a few questions to help us improve our products and customer experience. Once we receive your form response and returned order, we’ll issue you a refund, minus the cost of shipping.

Bulk Purchases: Please note that bulk purchases aren't eligible for refunds. However, we will issue store credit for the purchase price of the item(s). If you have any further questions, feel free to reach out to our customer support team.

First Time Users: If this is your first time using a natural deodorant, it can take a week or two for your body to detox from the chemicals found in traditional deodorants. We recommend trying our deodorant for at least 14 days. Want to speed up the detoxification process? We highly recommend reading this blog post or visiting our FAQ page for suggestions.

To be mindful of our carbon footprint, returns on opened and used products are not accepted but we will refund the cost of the product. If your product is unopened/unused, we’ll provide a return label and deduct that cost from your refund.

Once issued, the refund can take 5-10 business days to show up in your account depending on your bank.

A recurring order, or subscription, is a way of ensuring you never run out of product while getting our products at a discounted rate! When you checkout with a Recurring Order of the cream, stick, or both, you’ll be automatically signed up to have an identical order process and ship every two, three, or four months! Each product is discounted by 40% for the first and every following subscription/recurring order.

Log in here. Alternatively, you can access the "Manage Subscription" option on the login page.

By default, subscriptions renew every two months, but you can change the frequency of the fulfillments at any time!

Easy peasy. Log into your subscription dashboard here and enter the code. Adjust your subscription and click ‘Save.’ Or email customerservice@piperwai.com and we’ll take care of it for you!

Log into your subscription dashboard and click on ‘Delivery Schedule.’ Your upcoming orders will be listed there!

Yup! Log into your dashboard and navigate to 'Subscriptions.' Click on 'Edit' next to the product you'd like to increase/decrease. Select 'Change product quantity' and then the number of items you'd like to receive on future orders. Then click 'Save.'

Anytime! Just log into your subscription dashboard and navigate to Manage Subscriptions > Delivery Schedule. Then select ‘Skip’ next to the upcoming delivery you’d like to skip.

Most sitewide discounts and coupon codes cannot be applied on top of subscription orders. We do occasionally offer special discounts for our subscribers! If you’d like to make a purchase using a coupon code, we recommend making an out-of-cycle purchase and skipping your upcoming recurring order.

We’re sorry to see you go! Log into the subscription dashboard and navigate to Manage Subscriptions. There will be an option to cancel to the right of your subscription. Select ‘Cancel,’ choose the reason you’re canceling that best fits your situation, and then click ‘Cancel Subscription’. You’ll receive a confirmation email that your subscription has been canceled.

Please note: Canceling your subscription will not cancel an order if it has already processed. If your subscription already processed and you don’t want to receive the order, please reach out to us right away at customerservice@piperwai.com and we will do our best to intercept it before it ships.

We take all major credit cards, as well as PayPal, Apple Pay, and Amazon Pay!

Absolutely! We ship any type of order internationally.

To change your shipping address, navigate to Subscriptions and click ‘Edit’ next to your current shipping address. Update your info and click ‘Save.’

For billing info, log into your subscription dashboard and navigate to ‘Billing information.’ To update your payment info, click ‘Update card.’ To change your billing address, click ‘Edit’ under your billing information.

Post-Consumer Recycled or Post Consumer Resin “PCR” uses resources that would otherwise be in landfills and PCR plastic takes 60% less energy to produce than virgin plastic. Diverting plastic waste from landfills and waterways while conserving energy and fossil fuels? Yes please!

The formulas are nearly identical, except the Deodorant Sticks contain a natural wax to create the proper texture for a stick applicator. 

We find folks are either Team Cream or Team Stick. It's all about how you prefer to apply your deo!

Nope! Although the packaging may look a little different, our products have still remained the same with the formula and consistencies you know and love!

Our cream deodorant has a thick, clay-like cream consistency that you apply with your hands. You only need a pea-sized amount under each arm to give you long-lasting odor control. Any excess can be removed with a tissue or rubbed into the skin with your fingers.

We know, we know-- applying deodorant with your fingers is different. Some of our customers use a cosmetic spatula, popsicle stick, or spoon to get the right amount out of the jar without using their fingers.

It’s a bit minty, a bit citrusy, and not overwhelming. Since PiperWai neutralizes odor, the scent will dissipate throughout the day so you’ll smell like nothing at all. If a scentless deodorant is what you want, we also have an unscented version of the stick applicator!

Our deodorants contain a natural preservative that’s been professionally lab-tested for shelf life. As with the majority of cosmetics, both our cream and stick deodorant should be used in entirety within 12 months of purchase and within 6 months of opening.

We recommend purchasing no more than a 6 months’ supply to ensure maximum effectiveness of our product. To optimize shelf life, we store your deodorant with the lid on tight in a dry room with a moderate temperature. Please do NOT add water to your deodorant cream or stick, as this can reduce shelf life.

Yes! Yes! And Yes! Only clean, animal-friendly ingredients allowed!

Yes! Our natural deodorants were specifically formulated for sensitive skin (especially our scentless stick!). The baking soda content in all our deodorant is at the threshold of effectiveness without causing irritation to the vast majority of people. Many people with sensitivities to other antiperspirants and baking soda-heavy deodorants tolerate our deodorants just fine. If you experience an allergic reaction, please contact us at customerservice@piperwai.com.

Absolutely! In fact, we’ve had many people continue using PiperWai products after breastfeeding because of our clean ingredients and low percentage of essential oils in our scented products. We care about sensitive noses and making safe products, so, the entire essential oil blend makes up less than 1% of the overall formula, falling far below the <2% safe range. If you’re still not sure about the essential oils, opt for our scentless stick!

We understand what you choose to use on your body during your pregnancy or breastfeeding is very personal, so we suggest running your decision by your doctor.

Due to the use of natural ingredients, the appearance of our product’s color or texture might differ slightly from batch to batch. This will not affect the effectiveness of our deodorant.

Why do natural ingredients cause variations? Shea Butter, which gives our deodorants their skin-conditioning properties, is a particularly interesting factor in texture changes! The texture of Shea Butter can vary depending on the location and climate where it's produced, subject to impact by the season or environmental factors. The temperature, humidity, and rainfall can all impact its texture. For example, shea butter produced in a hot, humid climate may have a softer, creamier texture compared to shea butter produced in a drier, cooler climate which may have a firmer texture.

And Activated Charcoal, which gives our deodorants their super-absorbent powers and light gray color, may result in varying shades in the final product.

If you have any questions about your specific order, please email us customerservice@piperwai.com.

Easy fix! Just add a small drop of witch hazel or coconut oil to the deodorant cream and stir. This will restore the creamy texture while maintaining its effectiveness.

Caution: DO NOT add plain water to the deodorant. This will reduce it’s shelf life.

NO! Please don’t.

Because of the coconut oil and other natural ingredients, in warmer temperatures the deodorant cream may loosen up a bit. If your deodorant is not solid enough to apply, you can put it in the fridge for 30 minutes maximum. Any longer and we cannot guarantee the efficacy of the product.

When used as directed, our natural deodorant does not stain your skin grey or your t-shirts yellow as most traditional antiperspirants do.

Our products do contain coconut oil, and certain fabrics can be more sensitive to contact with this ingredient. That is why we suggest just one light swipe of our stick applicator under each arm and only a pea-sized amount or less of our deodorant cream. Allow the deodorant to dry completely or rub it all the way in before getting dressed. If there is any excess product under your arm after application, it’s totally safe (and recommended!) to use your hand to rub it all the way and remove the excess to prevent product build-up.

If you are seeing any oil spots on your clothing, check out our blog post on how to remove deodorant stains.

Yes! It is under 3oz so it is TSA approved.

The human body is a crazy thing and sometimes a shift in our underarm pH can lead to excess body odor. This is a common occurrence that even we face once in a while. Changes in diet, stress levels, and even climate can affect your body’s pH. You can learn more about it in our blog post here. Thankfully, we find that our detox mask or the home remedy using ACV found in that blog post helps to balance our pH a great deal.

Absolutely, you can use PiperWai deodorant on other parts of your body besides your armpits - as long as you use it externally! Our deodorant is specially designed to combat body odor and absorb sweat, making it a versatile solution for various parts of your body.

So go ahead and try using PiperWai deodorant on other parts of your body! You might be surprised at how effective it can be at keeping you feeling fresh and clean all day long.

Yes! The Scentless Cream is gender neutral! Anyone with body odor they would like to neutralize can use this product.

Yes! The Scentless Cream, along with all of our products, are vegan and cruelty free. 

Nope! To ensure that our products can be used by everyone no matter the sensitivities of their skin, we made sure that the Scentless Cream did not include baking soda. Instead, this product is made with the super absorbent Kaolin Clay, and Mandelic Acid to neutralize odor and keep pits dry!

Kaolin Clay is a powerful ingredient that absorbs moisture and helps to neutralize odor. It rubs in clear.

Our Underarm Oil is here to keep your underarms smooth and healthy! Formulated with a silky blend of moisturizing oils and essential oils, our Underarm Oil has anti-inflammatory, and anti-bacterial properties designed to moisturize dry skin, tame razor burn, treat ingrown hairs, and keep your underarms irritation-free.

Our underarm oil is meant for anyone that wants to give their pits some extra love. The luxurious blend of oils works to moisturize the often-neglected underarm area. If you’re looking to transition to natural deodorant for the first time, the oil is a great supplementary product to assist you. Use it with our Underarm Mask in our detox kit for a full underarm detoxing experience!

The oil is lightweight and versatile enough to be used as a deodorant primer or as a regular addition to your personal care routine. Apply a few drops onto your pits post-shave, before deodorant or at night after washing your deodorant off. Use sparingly-- a little drop goes a long way!

We use pure ethanol, 200 proof, derived from non-GMO sugar cane. It is FDA approved and adheres to the CDC guidelines for disinfecting.

Alcohol based rinse-free hand gels and hand sanitizers are most effective at killing germs and viruses at concentrations of 60%+ ethanol or 70%+ isopropanol. Our formula contains 62% non-GMO, pure ethanol alcohol derived from sugar cane and essential oil blends which, combined, have antibacterial, antiseptic and antiviral properties.

No hand sanitizer is a replacement for washing your hands! There is nothing more effective at eliminating bacteria and viruses than washing your hands with soap and water for 20 seconds. Hand sanitizer gels provide an alternative when soap and water aren’t available.

When you “add a new address” to your account, make sure to check the box at the bottom “set as default address”.

Oh no! We recommend trying to reset your password first, but if this doesn’t work reach out to us at customerservice@piperwai.com and we’ll give you a hand.

It's pronounced Pie-per-WHY. As in: Why PiperWai? Because it works, naturally!

While the plastic for our containers is manufactured abroad, the deodorant formulas (and all PiperWai products) you know and love are still manufactured in the US!

Sure! You can find an up-to-date list of stores that carry our products by visiting our Store Locator Page. We can’t guarantee that a retailer will have items in stock or carry all of our products, so we suggest calling ahead before going in!

We only sell our products on Amazon Prime under the seller name "PiperWai LLC". If you see PiperWai being sold by a seller name other than PiperWai LLC or GNC, DO NOT BUY IT THERE! Any Amazon sellers other than PiperWai LLC or GNC are unauthorized, unaccredited resellers who are not engaged in a formal retailer agreement with us and unfairly gouge prices. We unfortunately cannot guarantee quality for items purchased from an unauthorized reseller. While we fight to get these listings removed, the best we can do is to inform our customers of the best places to buy PiperWai: right here at www.piperwai.com, an Amazon listing by PiperWai LLC or GNC, or at any of our authorized retailers.  

General Help: customerservice@piperwai.com

Press inquiries: press@piperwai.com

Wholesale inquiries: wholesale@piperwai.com

137 Montague Street, Ste 369

Brooklyn, NY 11201

Thank you for your interest! For retailers in the U.S. Territories and Outlying Areas, you can fill out an online application right here!

All Canadian inquiries can contact wholesale@piperwai.com, and we’ll put you in touch with the appropriate PiperWai Canadian distributor for your account size.

We're eager to expand our wholesale business for PiperWai to be available on shelves nationwide!

Please note: PiperWai does not contract with independent sales consultants.

The caps on our Natural Deodorant Sticks are tamper-evident caps. Use a little more force the first time you open it, and you'll notice it loosens up and glides on/off super easily thereafter!

We’re sorry, but we don’t offer refunds for bulk orders intended for unauthorized resale. All bulk purchases are final sale. Our policy supports our authorized distribution network to maintain our product quality and ensure customer satisfaction.

At PiperWai, we are continually evaluating our pricing to ensure that we provide the highest quality products while also adapting to the evolving e-commerce landscape. Our new pricing reflects a commitment to maintaining premium standards and sustainability in all our offerings.

For Natural Deodorant Sticks, the single unit is now $20, with a 30% discount on a 2Pack for $28, and a 40% discount on a 3Pack for $36. For Natural Deodorant Creams, the single unit is priced at $18, with the 2Pack at $25.20 (30% off) and the 3Pack at $32.40 (40% off). These new multipack discounts offer significant savings, allowing you to stock up and save up to 40% compared to buying single units. This structure is designed to reward our loyal customers and maintain our high standards in a dynamic e-commerce environment.

No, reselling PiperWai products on Amazon or any other marketplace without our explicit permission isn’t allowed. We haven’t granted any authorizations for third-party resellers to sell our products on these platforms. To ensure our customers receive only the best quality PiperWai products, we only allow authorized partners to sell our items. However, we do accept other non-marketplace wholesale accounts who qualify. If you're interested, head to our Wholesale page to apply!