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FAQ

Product

How do you apply your jar product?
PiperWai is a thick, clay-like cream consistency you apply with your hands. It rubs in clear and melts into your skin like a moisturizing lotion. We promise using your fingers is no biggie. Some of our customers use a cosmetic spatula, popsicle stick, or spoon to get the right amount out of the jar.
How much do I need?
A little goes a long way. For the jar, you only need a pea-sized amount under each arm. For the stick, a swipe or two under each arm is recommended. Any excess can be removed with a tissue or rubbed in with your fingers.
What does PiperWai smell like?
PiperWai has a light, spa-fresh scent. It’s a bit minty, a bit citrusy, and not overwhelming. It’s truly a one-scent-fits-all! Since PiperWai neutralizes odor, the scent will dissipate throughout the day so you smell like nothing at all.
Who can use PiperWai?
PiperWai is for every body!
What is the expiration date/shelf life?
PiperWai Natural Deodorant contains an all-natural preservative and has been professionally lab-tested for shelf life. As with the majority of cosmetics, PiperWai should be used within six months of opening, and should be opened within 12 months of purchase. To optimize shelf life, we recommend storing PiperWai with the lid on tight in a dry room with a moderate temperature. Do not add water to the jar, as this can reduce shelf life.
Is PiperWai cruelty free and vegan? What about gluten free?
Yes, yes, and yes!
How about organic?
PiperWai is all natural, but not 100% organic. Our shea butter, cocoa butter, and coconut oil are organic and unrefined.
Where is PiperWai made?
PiperWai will always be made in the USA!
Is PiperWai OK for sensitive skin or people sensitive to baking soda deodorants?
Yes! PiperWai was specifically formulated for sensitive skin when co-founder, Jess, experienced itchy red rashes caused by most other deodorants that she tried. Many people with sensitivities to other antiperspirants and baking soda-heavy deodorants tolerate PiperWai just fine. The baking soda content in PiperWai is at the threshold of effectiveness without causing irritation to the vast majority of people. If you experience an allergic reaction, please see below for our refund policy.
Is PiperWai safe for pregnant/breastfeeding women?
Lots of pregnant and breastfeeding women choose PiperWai over antiperspirant because of its clean ingredients and low percentage of essential oils. While our blend of essential oils is proprietary, each essential oil is diluted up to 0.1% and the entire essential oil blend makes up less than 1% of the overall formula, falling far below the <2% safe range. However, we understand that what you choose to use on your body during pregnancy or breastfeeding is a very personal decision that should be run by your doctor.
My current order looks different than my previous order! What's up?
Though we sometimes update and improve our packaging from time to time, the actual formula and net weight of the jar product hasn't changed. Due to the delicate nature of using all natural ingredients, the appearance of the product from one jar or stick to the next might differ slightly. We like to compare it to natural peanut butter, where you reincorporate the ingredients to get to the product's intended consistency. This will not affect the effectiveness of the deodorant. If you have any questions about your specific order, please email info@piperwai.com.
I left the lid open and my jar dried out. What do I do?
A tiny drop of witch hazel in the jar will restore the creamy texture while maintaining effectiveness. If you don't have any witch hazel handy, quickly running your finger under water after scooping out your desired amount will make for smoother application. Caution: adding plain water directly to the jar may reduce shelf life.
Can I microwave my deodorant?
No. Please do not. It won't be good.
Can I put it in the fridge?
If your deodorant is not solid enough, you can put it in the fridge but ONLY for 30 minutes or less.

Legal Disclaimer:

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

If you experience a rash that is itchy or painful, discontinue use and see below for our refund policy as this could indicate an allergy.

For External Use Only. Do not apply to broken skin. Do not use if you have any known allergies to the listed ingredients or to any botanicals or essential oils.

Shipping

How long does an order take to ship?
Depending on location, standard domestic orders take 3-8 business days to ship. International order can take up to 3-6 weeks.
How are domestic and international orders shipped?

Domestic orders of 1-6 jars or sticks are shipped out of our fulfillment center in Brooklyn, NY via USPS. We ship orders with larger quantities via Fedex Ground or UPS. International orders are shipped via DHL Global or UPS. We usually ship all orders within 1-3 business days. If our warehouse gets backed up with a large volume of orders, we will note estimated shipping times on the order page.

Orders placed on Friday after 12 p.m. local time or on weekends/holidays will be fulfilled the following business day. Most orders arrive within 8-10 business days of being placed, accounting for the processing and fulfillment period as well as the time it takes each carrier to deliver the order. You'll receive a confirmation number once your order is placed and a tracking number as soon as your order hits the road.

My order arrived broken! Can you help me?
We’re sorry to hear your order was not handled with care in transit! Please email our customer service team at info@piperwai.com and attach a photo of the damage. We will address it with our shipping partner and get you a solution.

Recurring Orders/Subscriptions

What is a recurring order?
A recurring order, or subscription, is a way of ensuring you never run out of deodorant while getting PiperWai at a discount! When you checkout with a Recurring Order of the jar, stick, or both, you’ll be automatically signed up to have an identical order process and ship every two months. Each product is discounted 15% for the first and every following subscription/recurring order.
How often will my recurring order process?
Subscriptions, by default, renew every two months, but you can change it any time!
How do I change/adjust my delivery frequency?
You can change your delivery frequency to any interval you like (i.e. every month, every three months, every six weeks, etc.) by logging into your subscription dashboard and navigating to Subscriptions > Edit > Change delivery schedule. Adjust your subscription to the schedule you’d prefer and click ‘Save.’
Where can I see my upcoming orders?
Log into your subscription dashboard and click on ‘Delivery Schedule.’ Your upcoming orders will be listed there!
Can I change how much product I receive?
Yes! Log into your dashboard and navigate to 'Subscriptions.' Click on 'Edit' next to the product you'd like to increase. Select 'Change product quantity' and then the number of jars or sticks you'd like to receive on future orders. Then click 'Save.'
Can I skip a delivery?
Anytime! Just log into your subscription dashboard and navigate to Manage Subscriptions > Delivery Schedule. Then select ‘Skip’ next to the upcoming delivery you’d like to skip.
Can I add a discount on top of a recurring order?
Unfortunately, no. Discounts and coupon codes cannot be applied on top of subscription orders. If you’d like to make a purchase using a coupon code, we recommend making an out-of-cycle purchase and skipping your upcoming recurring order.
Can I change how much product I receive?
Yes! Log into your dashboard and navigate to 'Subscriptions'. Click on 'Edit' next to the product you'd like to increase. Select 'Change product quantity' and then the number of jars or sticks you'd like to receive on future orders. Then click 'Save'.
How do I cancel my recurring order/subscription?

We’re sorry to see you go! Log into the subscription dashboard and navigate to Manage Subscriptions. There will be an option to cancel to the right of your subscription. Select ‘Cancel,’ choose the reason you’re canceling that best fits your situation, and then click ‘Cancel Subscription’. You’ll receive a confirmation email that your subscription has been canceled.

Please note that canceling your subscription will not cancel an order if it has already processed. Canceling a subscription only prevents future deliveries from processing. If your subscription renewed the same day you cancel and you do not want to receive the order, please reach out to us right away at info@piperwai.com and we will do our best to intercept it before it ships.

What payment methods can I use for a recurring order/subscription?
We take all major credit cards, as well as PayPal, Apple Pay, and Amazon Pay! We don’t accept PayPal for non-subscription orders at this time.
I don’t live in the US! Can I still sign up for a subscription?
Absolutely! We ship any type of order internationally.
How do I change my shipping address/billing address/billing information?

To update your billing information or address, log into your subscription dashboard and navigate to ‘Billing information.’ To update your payment info, click ‘Update card.’ To change your billing address, click ‘Edit’ under your billing information.

To change your shipping address, navigate to Subscriptions and click ‘Edit’ next to your current shipping address. Update your info and click ‘Save.’

Help! I can’t log in!
Oh no! We recommend trying to reset your password first, but if this doesn’t work reach out to us at info@piperwai.com and we’ll give you a hand.
Have other questions about your subscription?
Give us a shout at info@piperwai.com and we’d be happy to help!

Wholesale Inquiries

I'd like to sell PiperWai, where can I find wholesale information?

For retailers in the U.S. Territories and Outlying Areas, you can contact wholesale@piperwai.com! All Canadian inquiries can contact our Canadian distributor, Kind Living, at robb@kindliving.ca.

We're eager to expand our wholesale business for PiperWai to be available on shelves nationwide! Please note, PiperWai does not contract with independent sales consultants, or US-based distributors.

Unauthorized Resellers

Why is PiperWai so expensive on Amazon?
We only sell our products on Amazon Prime under the seller name "PiperWai LLC". Unfortunately, our FBA inventory tends to sell out quickly. If you see PiperWai costs more than $15.99 for a jar, more than $20.99 for a stick, or the seller name is not PiperWai LLC, DO NOT BUY IT THERE! Any Amazon sellers besides PiperWai LLC are unauthorized, unaccredited resellers who are not engaged in a formal retailer agreement with us and unfairly gouge prices. We unfortunately cannot guarantee quality for items purchased from an unauthorized reseller. While we fight to get these listings removed, the best we can do is to inform our customers of the best places to buy PiperWai: right here at www.piperwai.com, an Amazon listing by PiperWai LLC, or at any of our authorized retailers.

Refund Policy

Do you accept returns?

PiperWai returns are limited to adverse reactions within 30 days of delivery and are reviewed case-by-case. Please keep in mind, we do not refund for personal preference. If you would like to create a return, please send an email to info@piperwai.com. Our customer service team is happy to assist you and, if eligible, will send you a refund form to fill out. Your order will be refunded less the original shipping cost and may be issued as a direct refund to the original form of payment or as store credit for future purchases through PiperWai.com. For purchases through one of our authorized retailers please contact the retailer for their individual return policies. We cannot offer refunds for purchases made through our authorized retailers, including Amazon.

If your order arrived damaged, please reach out to our customer service team with a photo of the damage and your order number. They will assist you promptly.

If you would like to cancel your order before it ships, please email us immediately at info@piperwai.com. We respond to all emails within two business days.

While the vast majority of our customers are satisfied with the effectiveness of PiperWai and transition seamlessly from their traditional antiperspirant, some people might require a longer "detox" period up to a couple of weeks before PiperWai reaches optimum effectiveness. It is important not to supplement PiperWai with antiperspirant during this time, as it will defeat the purpose of detox and can result in irritation. If you have any questions about tips or tricks to help with efficacy, please reach out! We really want you to have success with PiperWai and are here to help.

Company

Where does the name come from // How do you pronounce it?

We wanted to choose a name that had personal elements to each of us and sounded like a cosmetic brand! Piper is Jess's family dog, and Sarah was inspired by the Wai Wai tribe of Guyana while on the tropical trip where she tried Jess's deodorant concoction for the first time.

It's pronounced Pi-per-WHY. As in: Why PiperWai? Because it works, naturally.

Contact Information:

PiperWai Customer Service: info@piperwai.com
(or use the contact form)
Mailing Address:
PiperWai LLC
c/o WeWork
1430 Walnut Street
Philadelphia, PA 19102

Our business voicemail line is 267-368-7662. If you leave a message, please also email info@piperwai.com to ensure the quickest response from our customer service team.