These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
If you experience a rash that is itchy or painful, discontinue use and see below for our refund policy as this could indicate an allergy.
For External Use Only. Do not apply to broken skin. Do not use if you have any known allergies to the listed ingredients or to any botanicals or essential oils.
Domestic orders of 1-6 jars or sticks are shipped out of our fulfillment center in Brooklyn, NY via USPS. We ship orders with larger quantities via Fedex Ground or UPS. International orders are shipped via DHL Global or UPS. We usually ship all orders within 1-3 business days. If our warehouse gets backed up with a large volume of orders, we will note estimated shipping times on the order page.
Orders placed on Friday after 12 p.m. local time or on weekends/holidays will be fulfilled the following business day. Most orders arrive within 8-10 business days of being placed, accounting for the processing and fulfillment period as well as the time it takes each carrier to deliver the order. You'll receive a confirmation number once your order is placed and a tracking number as soon as your order hits the road.
We’re sorry to see you go! Log into the subscription dashboard and navigate to Manage Subscriptions. There will be an option to cancel to the right of your subscription. Select ‘Cancel,’ choose the reason you’re canceling that best fits your situation, and then click ‘Cancel Subscription’. You’ll receive a confirmation email that your subscription has been canceled.
Please note that canceling your subscription will not cancel an order if it has already processed. Canceling a subscription only prevents future deliveries from processing. If your subscription renewed the same day you cancel and you do not want to receive the order, please reach out to us right away at email@example.com and we will do our best to intercept it before it ships.
To update your billing information or address, log into your subscription dashboard and navigate to ‘Billing information.’ To update your payment info, click ‘Update card.’ To change your billing address, click ‘Edit’ under your billing information.
To change your shipping address, navigate to Subscriptions and click ‘Edit’ next to your current shipping address. Update your info and click ‘Save.’
For retailers in the U.S. Territories and Outlying Areas, you can contact firstname.lastname@example.org! All Canadian inquiries can contact our Canadian distributor, Kind Living, at email@example.com.
We're eager to expand our wholesale business for PiperWai to be available on shelves nationwide! Please note, PiperWai does not contract with independent sales consultants, or US-based distributors.
PiperWai returns are limited to adverse reactions within 30 days of delivery and are reviewed case-by-case. Please keep in mind, we do not refund for personal preference. If you would like to create a return, please send an email to firstname.lastname@example.org. Our customer service team is happy to assist you and, if eligible, will send you a refund form to fill out. Your order will be refunded less the original shipping cost and may be issued as a direct refund to the original form of payment or as store credit for future purchases through PiperWai.com. For purchases through one of our authorized retailers please contact the retailer for their individual return policies. We cannot offer refunds for purchases made through our authorized retailers, including Amazon.
If your order arrived damaged, please reach out to our customer service team with a photo of the damage and your order number. They will assist you promptly.
If you would like to cancel your order before it ships, please email us immediately at email@example.com. We respond to all emails within two business days.
While the vast majority of our customers are satisfied with the effectiveness of PiperWai and transition seamlessly from their traditional antiperspirant, some people might require a longer "detox" period up to a couple of weeks before PiperWai reaches optimum effectiveness. It is important not to supplement PiperWai with antiperspirant during this time, as it will defeat the purpose of detox and can result in irritation. If you have any questions about tips or tricks to help with efficacy, please reach out! We really want you to have success with PiperWai and are here to help.
We wanted to choose a name that had personal elements to each of us and sounded like a cosmetic brand! Piper is Jess's family dog, and Sarah was inspired by the Wai Wai tribe of Guyana while on the tropical trip where she tried Jess's deodorant concoction for the first time.
It's pronounced Pi-per-WHY. As in: Why PiperWai? Because it works, naturally.
Our business voicemail line is 267-368-7662. If you leave a message, please also email firstname.lastname@example.org to ensure the quickest response from our customer service team.