It’s the PiperWai team here, and we wanted to check-in with you regarding the outbreak of COVID-19 as the health, safety, and well-being of all our customers are important to us.
While many states have continued to shut down non-essential businesses, fulfillment and shipping carriers are considered essential businesses to deliver critical supplies and daily essentials to individuals and families nationwide. While our team remains quarantined, our fulfillment partners remain fully operational. They’ve taken several precautions to protect their employees’ health while performing their services including but not limited to wearing gloves and masks, offering on-site physical exams, increasing disinfecting protocol, respecting social distancing and extended paid sick leave. From time to time, they have experienced 2-day shipping delays as they halted overtime to ensure their employees are getting enough rest and maintaining social distancing procedures. While a majority of orders are shipping on time, we will do our best to update specific orders affected by delays.
Here at PiperWai, we are making sure to instill all of these precautions in every aspect of our company. We are truly honored to be able to provide you with the essentials that you need during this time, and thank you for support!
We also recently developed our Cleansing Hand Gel as a way to help out our community, since it has been difficult to find hand sanitizers and rinse free hand washes anywhere. Manufacturers are having a hard time finding small bottles to produce hand sanitizer as well as dealing with the rising cost of ingredients such as alcohol and aloe. We are working around the current supply constraints to produce this product in a larger size with recyclable packaging that is in line with our company values.
We have been able to provide you with an essential product and donate this product plus a portion of proceeds to The Campaign Against Hunger (TCAH). The Campaign Against Hunger provides meals and essential products to seniors, newly unemployed adults, and children who are home from school and missing some of the only meals they typically receive. This is our way of helping our community and giving back to those who need it.
We’re grateful to all of you and we look forward to continuing our work providing clean ingredients and better-for-you daily essentials as we all navigate adapting to a new way of life. To stay updated with everything PiperWai, head over to piperwai.com and sign-up for our newsletter. For any questions or concerns, please contact firstname.lastname@example.org!
Stay well + Be Safe!