PiperWai Community, 

[October 2020 update] It’s the PiperWai team here, and we wanted to check-in with you regarding the outbreak of COVID-19 as the health, safety, and well-being of all our customers are important to us. 

Our fulfillment partner continues to take several precautions to protect their employees’ health while performing their services including but not limited to wearing gloves and masks, offering on-site physical exams, increasing disinfecting protocol, respecting social distancing and extended paid sick leave. From time to time, they have experienced shipping delays as they halted overtime to ensure their employees are getting enough rest and maintaining social distancing procedures. While a majority of orders are shipping on time, we will do our best to update specific orders affected by delays.

Here at PiperWai, we are making sure to instill all of these precautions in every aspect of our company. We are truly honored to be able to provide you with the essentials that you need during this time, and thank you for support!

In addition to potential delays at our fulfillment center, we also wanted to make our customers aware of the possibilities of additional delays once orders ships. Carriers have experienced an unprecedented increase in the number of orders being shipped out. While most carriers have been remarkably adaptable to the increased traffic, there are still occasional mishaps and delays.

Data collected by the carriers indicates an order’s average days in transit have increased by an entire day since the start of the pandemic and transit times continue to remain well above the Pre-COVID shipping times. As we brace for what seems to be a second wave of the COVID-19 pandemic, additional delays are inevitable. Most orders may only experience a delay of a day or two, while other orders may be impacted for several weeks. As always, our customer service team is available to assist with any issues that may arise.

As of this year, we also developed our Cleansing Hand Gel as a way to help out our community. We have been able to provide you with an essential product and donate this product plus a portion of proceeds to The Campaign Against Hunger (TCAH). The Campaign Against Hunger provides meals and essential products to seniors, newly unemployed adults, and children who are home from school and missing some of the only meals they typically receive. This is our way of helping our community and giving back to those who need it.

We’re grateful to all of you and we look forward to continuing our work providing clean ingredients and better-for-you daily essentials as we all navigate adapting to a new way of life. To stay updated with everything PiperWai, head over to www.piperwai.com and sign-up for our newsletter. For any questions or concerns, please contact customerservice@piperwai.com!

Stay well + Be Safe!

PiperWai Team