Thank you for,
and your understanding.
Like many small businesses, this year has been far from easy. From the pandemic to natural disasters and so much more, the challenges have taught us how to operate as a remote team and reminded us that our long-standing commitment to giving back to our community was more important than ever. Despite how this year impacted us, we are entering 2021 transformed.
We know we can’t always give you all the benefits of a larger business; but being a small business means that every single purchase, interaction, shoutout, and mention is special to us. When you chat with us on our site, via email, or social media, you are talking to an actual team member and not Bot#224. The ability to personally connect with our customers is what motivates our small team. Hearing your ideas, suggestions, and comments are what helps our business become the best version of itself.
We’ve had our fair share of supply chain road bumps this year (which many of you experienced first-hand), from our out-of-stock bestsellers to shipping delays. Thank you from the bottom of our hearts for sticking with us through it all. It has been a rough ride, but with every obstacle, we took steps to upgrade our supply network so we can make sure backorders and lost packages are a thing of the past. By switching to better manufacturers and fulfillment partners, we are strengthening the company and making the necessary changes to help make your experience with us even better.
We’ve also been hard at work developing more sustainable initiatives as a company so that our products are as good for the planet as they are for our bodies (but more on that later).
2020 has been a challenging year. As it comes to an end, we reflect on the lessons we learned, the obstacles we faced, and the launch of an even better PiperWai. From new packaging to new products and a better customer experience, we are taking 2021 by storm. They say that enduring hardship can make you stronger-- well, here’s to next year being our strongest yet. We can’t wait to share it with you.
Thank you again, and we wish you a safe and Happy Holidays!
The PiperWai Team