Refund policy

Your happiness is important to us. We offer a 30-day satisfaction guarantee on all of our products.

If you're not satisfied with PiperWai's products, please contact our customer support team through live chat or email customerservice@piperwai.com to request a refund.

You may return the item(s) for a full refund or store credit, minus the cost of shipping. Please note that the following conditions apply:

• Returns must be made within 30 days of purchase.
• Products must be unused and in their original packaging.
• Returns will not be accepted for opened or partially used products.
• Refunds will be issued to the original form of payment.
• Shipping costs are non-refundable.
• Products that are purchased in bulk (6 or more units) are not eligible for a refund, store credit will be issued for the purchase price of the item(s).

Purchases Made from Third-Party Retailers: PiperWai products purchased from third-party retailers, such as in-store purchases or other online retailers, must abide by the return policy of those stores. PiperWai does not accept exchanges or refunds for products purchased from third-party retailers. Please contact the retailer directly for assistance.

If we can’t help you find a solution, we’ll send you a link to an online return form that asks a few questions to help us improve our products and customer experience. Once we receive your form and returned order, we’ll issue you a refund (minus the cost of shipping).

NOTE: If this is your first time using a natural deodorant, it can take a week or two for your body to detox from the chemicals found in traditional deodorants. We recommend trying our deodorant for at least 14 days. Want to speed up the detoxification process? We highly recommend reading this blog post or visiting our FAQ page for suggestions.

What if I experience a dermatological or allergic reaction?

If you experience lasting irritation that results in bumps, redness, pain, or swelling - discontinue use immediately and contact us at customerservice@piperwai.com. Our Customer Service team will send you a return form to fill out so that we can keep track of these rare reactions and learn more about our customers. Upon receipt of the form, we will refund the used item that caused the irritation. Any additional items may be returned for a refund as long as they are unopened and have not been tampered with. We will send a prepaid return shipping label for any eligible unopened items being returned. All refunds are less the cost of original shipping.

Do I need to cover the return shipping cost?

To be mindful of our carbon footprint, returns on opened and used products are not accepted but we will refund the cost of the product or issue a store credit. If your product is unopened/unused, we’ll provide a return label and deduct that cost from your refund.

How long will it take for my refund to arrive?

Once issued, the refund can take 5-10 business days to show up in your account depending on your bank.

How much will the refund be?

You’ll be refunded what you paid for the products you’re unhappy with minus any shipping costs.

Can I cancel my order before it ships?

If you would like to cancel your order before it ships, please email us immediately at customerservice@piperwai.com. We respond to all emails within 48 hours (often less).

While the vast majority of our customers are satisfied with the effectiveness of PiperWai and transition seamlessly from their traditional antiperspirant, some people might require a longer "detox" period up to a couple of weeks before PiperWai reaches optimum effectiveness. It is important not to supplement PiperWai with antiperspirant during this time, as it will defeat the purpose of detox and can result in irritation.

If, after this "detox" period, you decide PiperWai still isn't for you and you don't qualify for a refund, we ask that you please pay it forward and gift the jar to a close friend or family member who would appreciate an effective all-natural deodorant.

More questions?

Reach out to our customer service team through live chat or email us at customerservice@piperwai.com